So I wanted to delete my online Quicken account and could not figure out how. So I fired up a support chat window and waited 15 long minuets after which Daniel Gill logged in to help. What follows is the transcript from the session. You will notice that as I get more frustrated my already bad spelling takes a tactical nose dive.
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Welcome to Quicken chat support. My name is Daniel Gill. Please give me a moment while I review the info you provided.
Raphael S: k
Daniel Gill: Hello Raphael!
Daniel Gill: I apologize for the delay in getting connected to one of us. Currently, we are experiencing a spike in chat volumes; however I’ll try my best to answer your question in the least possible time.
Raphael S: ok thanks
Daniel Gill: Do you mean you want to delete the accounts form Quicken online user you have made?
Raphael S: I looked at the online help to try to solve my problem but they method suggested did not seem to match up to the website page I was looking at
Raphael S: yes please
Daniel Gill: Please give me 2-3 minutes while I look into my resources to provide you with the right answer.
Raphael S: It says to sign in… which I did
Raphael S: then click settings…. I cannot find any such button on the page
Raphael S: and that’s where I get stuck
Daniel Gill: Thank you very much for staying with me
Daniel Gill: Let me give you a website link which has detailed steps to delete accounts or cancel Quicken online accounts
Daniel Gill: https://quickenonline.custhelp.com/cgi-bin/quickenonline.cfg/php/enduser/std_adp.php?p_faqid=6998&p_created=1199746528
Raphael S: ok
Daniel Gill: You just need to follow the steps given there
Raphael S: Raphael S: It says to sign in… which I did
Raphael S: then click settings…. I cannot find any such button on the page
Raphael S: and that’s where I get stuck
Daniel Gill: Thank you very much for staying with me
Daniel Gill: Before we conclude our work, I would like to ask two questions to ensure that I have met your needs today: 1) Have I completely solved your issue? And, 2) Is there anything else I can do for you?
Raphael S: I tried that
Raphael S: I do no thave a settings button to press
Daniel Gill: Are you trying to do that from iPhone?
Raphael S: I go to www.quicken.com
Raphael S: log in
Raphael S: and there is no settings button
Raphael S: no
Raphael S: I am on a computer
Daniel Gill: Are you logged in?
Raphael S: my best guess is that the provided instructions is assuming you are logging in from within quicken software and not from a webbrowser
Raphael S: yes
Daniel Gill: Do you see setting button at the top?
Raphael S: Ok…. not to be rude .. but are you even reading what I am typing?
Raphael S: no there is no settings button
Raphael S: Raphael S: my best guess is that the provided instructions is assuming you are logging in from within quicken software and not from a webbrowser
Daniel Gill: No you need to login from Internet Explore or web browser
Raphael S: I already said I was logged in from an internet browser
Daniel Gill: Lets do it again
Raphael S: do what again?
Raphael S: Do you have a number where I can talk to someone on a phone
Daniel Gill: I apologize we only have email support for Quicken Online version. Since you are our valuable customer I am helping you to cancel the account in the chat support. Please go to www.quickenonline.com and login to your account and please let me know what does it tell you to do?
Raphael S: I feel like I’m talking and you are not really listening
Raphael S: www.uicken.com
Raphael S: www.uicken.com
Daniel Gill: That is not the correct site for Quicken Online.
Raphael S: my Q button is buggy lol
Raphael S: www.quicken.com
Daniel Gill: That is alright. I understand
Raphael S: I hit signin
Raphael S: I sign in
Raphael S: my only options are Account into, My downloads, Order History, and Auto-Renew
Daniel Gill: When you click on the Sign In in www.quicken.com home page, it will ask you to sign in to your Quicken.com online shopping account.
Daniel Gill: That is not the correct site for Quicken Online.
Daniel Gill: Please open this web page www.quickenonline.com
Raphael S: Ok
Raphael S: ……
Daniel Gill: On the top right you will see the Sign In button, please click on it.
Raphael S: both http://www.quicken.com , and http://www.quickenonline.com take you to the SAME WEBPAGE
Raphael S: So i sign in and my only options are Account into, My downloads, Order History, and Auto-Renew
Daniel Gill: The www.quickenonline.com will take you to this URL: http://quicken.intuit.com/online-banking-finances.jsp
Raphael S: I know that
Daniel Gill: That page is different from www.quicken.com
Raphael S: no it is not
Raphael S: click it
Raphael S: when I log into both pages
Daniel Gill: When I click on www.quickenonline.com it takes me to a diffenent page for Quicken Online.
Raphael S: assuming they are difdernet
Raphael S: I have the same options I stated before
Daniel Gill: Open this URL,https://www.quickenonline.intuit.com/quickenweb/pages/iam/login_main.jsf
Raphael S: Basicly I do not have to “SETTINGS” option and I cannot remove my account
Daniel Gill: It will take you the log in page for Quicken Online directly.
Raphael S: OMG THERE IT IS!!!!!!!!!
Raphael S: THANK YOU
Daniel Gill: You are welcome.
Daniel Gill: Login to your account and check if you see the Settings link on the top right.
Raphael S: I removed my account thank you
Raphael S: bye
‘Raphael S’ disconnected (‘Concluded by End-user’).
